USA-en
Trial Coordinator - Ezra
Description
Job Role: Trial Coordinator
Location: Singapore - Hybrid (3 days a week in office)
Who we are
Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best.
At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.
This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.
The Role
To aid our expanding growth, we are looking for a pro-active, energising Trial Co-ordinator to help us launch EZRA experiences across our 3 propositions at scale. This role will be to provide seamless world class customer service and experiences, to showcase EZRA propositions (e.g. digital coaching, platforms) and provide prospective and existing customers with a unique experience.
This is an exciting role with stretch opportunity to apply or learn skills. Working with multiple teams, you will see interaction with sales, our delivery function, marketing and work with our technical support teams in the end-to-end operations of a trial (i.e. pre-trial and post-trial follow up).
You’ll join the sales and marketing team that services our prospective customers in APAC, reporting into the VP of Marketing, Asia Pacific.
What you’ll do
Important Accountabilities
- Provide first-level service to the EZRA prospective accounts and clients who are looking to experience EZRA propositions (i.e. pre-trial, on-trial and post-trial follow up)
- Work with the sales and coach solutions team to understand specific client needs and curate an experience that will match those expectations
- Project manage the client onboarding set-up in the experience process for commercial opportunities and collaborate with sales or CSMs to ensure follow ups post-trial
- Hand off of trial information to the selling team post-trial, providing a detailed summary
Sales and Operational Support
- Work with our Sales team to ensure alignment of the experience and a best-in-class customer journey.
- Work in partnership with our Coaching Solutions team to select and brief our coaches and where required facilitate virtual briefings pre-trial
- Develop tailored client-facing materials and collateral
- Provide data and supporting information throughout and at the end of the EZRA experience in sharing insights on the trial experience
Reporting
- Tell stories and connect the dots with data from various platforms and contexts to achieve business and client goals
- Work with customers and our sellers to facilitate an experience that will resonate with what they are trying to achieve through their EZRA trial experience
- Proactively plan and prepare for client debriefs, compiling account reporting including PPT presentation and data analysis to provide data insights
Marketing Communication and Event Support
- Work with our marketing team to ensure quality experiences and flow of the latest assets and activities where relevant to the trial and respective account or prospect
- Support in logistics and events for in-market activities for prospects or clients
About you
- Excellent speaking and presentation capabilities and are comfortable with meeting new people and senior stakeholders
- 1+ years of experience in working with sellers and understanding how to align outputs to the need of a customer
- Strong evidence of customer success and service delivery
- Digitally knowledgeable and open to learning to new platforms for daily operations and tasks
- Collaborate globally and accommodate for different time zones when needed
- Proficient in data analysis, reporting and the creation of graphics to showcase results
- Proficiency in Mandarin
What we offer
- Your own world class coach
- Friends and family coaching
- 2 weeks work from anywhere
- Charity days
- Learning and Development Budget
- Weekly wellbeing hour
- Regional benefits package
#LI-Hybrid
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.